Free Catalogs are Doomed

Have you noticed that no one is sending out free catalogs any more? I used to get a dozen catalogs in the mail from different companies. But I wonder if anyone still uses the catalogs to order stuff? Or do we look through the catalog and then go online to order from their web site? Or are there still a few who will pick up the telephone and place an order over the phone and talk to a live person when they place their order?

I know that I don’t want to waste my time on the phone when I can do it myself online. But sometimes I have a questions about the product or the charges and I wish I could talk to a live person and at least get an answer to my question instead of having to just guess and then take a chance that I guessed wrong.